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SMARTHUB: Product Return

What is the payment method I can use to pay the reshipment fee?

You would need to provide e-cards to us when you submit the…

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Do I need to pay to reship my product?

Yes. There will be a reshipment fee imposed.

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How to reship my returned product?

You need to send a request via Help Center requesting to reship…

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Why was my product returned?

When an IR is unreachable during the delivery time, the product will…

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