Given the vast number of customer orders we receive and ship, seamlessly and successfully, the number of complaints are relatively few. Upon scrutiny, we have discovered many of these complaints are not even from real IRs or customers of the company. If a customer or an IR files a complaint with QNET’s customer service department, these are logged into the system and tracked diligently until the matter is resolved.
The challenge we face with online complaints are:
People who claim to have faced issues with QNET but have never filed a formal complaint with QNET.
People who claim they are customers or IRs of QNET, but have no record in our database based on the names or email addresses they have used on the online forums.
People making unreasonable claims for refund years after they have purchased a product.
Disgruntled IRs who realised that the direct selling business was not for them and found the hard work of an entrepreneur difficult to undertake. Many of them use online platforms and social media to vent their anger and frustration.
Fair or not, social media allows people to say anything without fear of consequence, and in many cases, under the cloak of anonymity. In any event, complaints filed with our Global Support Centre (GSC) are taken seriously, and are responded to in a timely manner.